Resolution Centre
The Resolution process is managed by a dedicated admin person, who will liaise with the Resolution Panel and will inform you of the outcome once the panel has reached an agreement.
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We are currently reflecting on and strengthening how we handle and respond to resolution cases to offer a clear, thoughtful, and timely process for everyone involved. If you wish to submit a complaint at this stage, you are welcome to do so. Please note that, due to this review, your complaint may not be reviewed until later this year.
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If a breach of our Code of Conduct is reported a panel of experienced Doula UK doulas will investigate further.
What the Resolution Centre will investigate:
What the Resolution Centre will not investigate:
Internal complaints between doulas – except in cases of a breach of the Code of Conduct or Misconduct policies.
Financial disputes
Legal proceedings or disputes
(This list is not exhaustive)
If your complaint is not covered in the above you may find help from the following;
The Citizens Advice Bureaux
The Small Claims Court
