Resolution Centre
The Resolution process is managed by a dedicated admin person, who will liaise with the Resolution Panel and will inform you of the outcome once the panel has reached an agreement.
If a breach of our Code of Conduct is reported a panel of experienced Doula UK doulas will investigate further.
What the Resolution Centre will investigate:
What the Resolution Centre will not investigate:
Internal complaints between doulas – except in cases of a breach of the Code of Conduct or Misconduct policies.
Financial disputes
Legal proceedings or disputes
(This list is not exhaustive)
If your complaint is not covered in the above you may find help from the following;
The Citizens Advice Bureaux
The Small Claims Court
