Doula UK Leadership Team
Head of Membership
Leila Baker membership@doula.org.uk
The Head of Membership has overall managerial responsibility for the process and administration of Doula UK membership. She is the point of contact for all membership enquiries. She ensures all all material distributed internally and externally is in line with Doula UK brand guidance, and works closely with the Head of Mentoring and Head of Education to ensure consistency of approach and administrative process. She supports the recruitment, line management, and delivery activity of the Regional Rep Co-Ordinators, and the Area Reps. She works with the Organisational Manager to ensure that all members have a clear voice in the strategic and operational activity of Doula UK, and liaises with all members of the LT to ensure that the needs of the membership are a priority within our working practices. Finally, she works with the LT to regularly review the pricing and payment structure of Doula UK membership, and supports the membership and LT with the application of appropriate tone in communication and adherence with policies, procedures and code of conduct.
Head of Accountability
Nicola Wilson accountability@doula.org.uk
The Head of Accountability is responsible for ensuring that volunteers manage and deliver appropriate workloads. She supports the Head of Infrastructure in ensuring that the Doula UK Leadership Team is accountable to the vision, mission and aims of Doula UK
Head of Infrastructure
Alison Edwards
infrastructure@doula.org.uk
The Head of Infrastructure oversees the constitutional and legal requirements of Doula UK, and maintains the records at Companies House.
Head of Mentoring
Michelle Bennett
mentoring@doula.org.uk
The Head of Mentoring has overall managerial responsibility for the creation of and adherence to processes of mentoring within Doula UK. They are also responsible for the recruitment and induction of Doula Mentors and the coordination of Doula Mentors.
Head of Policy
Olivia Southey
policy@doula.org.uk
The Head of Policy oversees the development, presentation and implementation of all Doula UK policies. She supports the rest of the Leadership Team, ensuring policy adherence is embedded into the work of their departments and supports company-wide compliance with the Doula UK Code of Conduct. She remains vigilant to the emerging requirements for policy changes and additions and liaises with external audiences who require information relating to our policies.
Head of Finance
Katrina Hampson
finance@doula.org.uk
The Head of Finance has overall managerial responsibility for the creation and presentation of financial records and reports for Doula UK, and supports the Organisational Manager and Head of Infrastructure in the creation of all financial administrative processes, and in lodging accounts and reports at Companies House as required. She supports the LT in understanding and responding to financial records in relation to their roles.
Head of Feedback and Referrals
Naava Carman
feedback@doula.org.uk
The Head of Feedback and Referrals is responsible to dealing with all feedback and referrals, as well as complaints, both internally (within the Membership) and externally (issues pertaining to individual members or to Doula UK as an organisation).
Rep Coordinator
Becki Scott
rco@doula.org.uk
The Rep Coordinator supports the Doula UK regional reps across our network. She works with the regional reps to convey Doula UK news, issues or important events and also acts as a bridge between reps and the Leadership Team.
